D800 “free maintenance service initiat " ???

[TinoK]

Ze hoeven het niet te doen........

Groeten, Tino

[CaptainHook]

Nog meer leesvoer van Thom Hogan:
http://www.dslrbodies.com/newsviews/wha ... -free.html



...
You’re probably wondering about the survey aspect. The survey is a fairly basic set of questions about any previous Nikon product service experience.

So what do we make of this? Well, the early D800’s had three problems that I’m aware of that impacted a significant percentage of customers and might warrant Nikon paying for servicing: (1) the left focus weakness issue; (2) the 10-pin connector breaking off into the camera due to no strong back support; and (3) frames that at one key point just in front of the rear LCD appeared to be cracked and which then rendered the camera impossible to focus reliably. All three of those things were dealt with either in subsequent D800 production or in the D810.

As you may know from my recent survey, quite a few readers of this Web site moved to D800 and eventually D810 models. That product is a very key one in Nikon maintaining loyalty amongst its most loyal and serious user base. Thing is, the vagueness behind the “why” of this “free maintenance service initiative” has a lot of you sending me emails saying that you’re suspicious there’s more to it than goodwill. I agree. In my 20+ years of supporting Nikon users on the Internet, I’m not aware of another “free maintenance” program. Heck, we Nikon Professional Service (NPS) members don’t get free maintenance, though we often get things like free sensor cleanings if we’re in the right place at the right time.

What’s weird to me is that if this sudden free maintenance is an attempt by Nikon to fix a wrong, they’re not going to get credit for it, because they don’t acknowledge what that might be ;~). I happen to really like the fact that Nikon is reaching out to customers here, but it would be better if we knew why. In my experience Nikon doesn’t do something like this out of the goodness of their heart when their executives are running around talking about cost cutting.

So simply put: if there’s a problem that’s being dealt with, acknowledge it and address it and get credit for doing so. But frankly, Nikon’s last two attempts at this (the second D750 recall being the other) are beyond vague. And that’s got all the recipients of the email sending copies to me wondering what the heck is going on.

[Cyrus]

@ATOR: ik denk dat alle bijdragers aan dit topic, inclusief mijzelf, best blij zijn met deze gratis service van Nikon. Maar - zoals Thom Hogan ook schrijft - het is wel vreemd dat dit gratis onderhoudsprogramma nu ineens op tafel komt, terwijl Nikon zoiets nog nooit gedaan heeft, zelfs niet voor NPS-leden. En terecht vragen mensen zich af of Nikon op deze wijze eventuele nog niet gebleken tekorten aan recente producten probeert te fixen zonder daar weer een openbare recall voor te hoeven doen - dat zou opnieuw negatief nieuws zijn...

[JaapV]

Nou, wie heeft er een slim lijntje met Nikon NL?
Hans...?

[ATOR]

@Cyrus
Mijn reactie ging vooral over de inhoud van het originele artikel waar Hans naar verwees met de pakkende titel: "Is the new D800 “free maintenance service initiative” just another Nikon recall?" Met daaronder op die site een lange lijst paranoia commentaren.

[ReneG]

(En ik heb nog geen problemen met mijn Sony gehad, maar als je de verhalen over de klantenservice van Sony leest word je zeker niet vrolijk).

Uit ervaring met Sony service voor niet-camera producten: Die is inderdaad verschrikkelijk.

[Cyrus]

@ATOR: duidelijk, we zijn het eens